Shipping Policy
At BoxNovo, we understand that receiving your custom packaging on time is an important part of your business. Our goal is to manufacture and ship every order as efficiently as possible while maintaining the quality and specifications approved by the customer.
This Shipping Policy explains our production timelines, shipping process, delivery estimates, and circumstances that may affect delivery.
1. Order Processing & Production
Because BoxNovo specializes in custom packaging, orders require production before they can be shipped.
Production, printing, and finishing generally require approximately 6–8 business days.
Production begins only after:
Your final artwork has been received and approved;
All required order information has been provided;
Product specifications have been confirmed;
Any required payment or deposit has been completed; and
The order has been released for production.
The production timeline does not begin from the date an inquiry, quote, or initial order request is submitted.
2. Shipping & Delivery Time
Once production has been completed, orders are generally shipped using an appropriate carrier or shipping service.
Shipping typically requires an additional 4–5 business days after the order has completed production.
Accordingly, the estimated overall timeline is generally:
6–8 business days for production + 4–5 business days for shipping
These are estimated business-day timelines and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, shipping method, customs processing, and other circumstances outside of BoxNovo’s reasonable control.
3. Estimated Delivery Dates
Any delivery date or timeframe provided by BoxNovo is an estimate unless a specific guaranteed delivery service has been expressly agreed to in writing.
Delivery estimates may be affected by circumstances including:
Carrier delays
Severe weather
Customs inspections or clearance
Holidays
Transportation delays
Incorrect or incomplete shipping information
Address changes
Technical or operational issues
Unexpected production circumstances
Government restrictions or regulations
Other events beyond BoxNovo’s reasonable control
A delay in delivery does not automatically constitute a cancellation or refund entitlement.
4. Shipping Address
Customers are responsible for providing accurate and complete shipping information at the time of ordering.
This includes:
Recipient name
Company name, where applicable
Complete delivery address
City and state/province
ZIP or postal code
Country
Valid phone number
Email address
BoxNovo is not responsible for delays, additional shipping charges, returned shipments, or delivery failures resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Once an order has been shipped, address changes may not be possible or may result in additional carrier charges.
5. Tracking Information
Where tracking is available, BoxNovo may provide shipment tracking information after the order has been dispatched.
Tracking information is provided by the applicable shipping carrier and may take some time to become active after the shipment is handed over to the carrier.
Once tracking information has been provided, customers may use the carrier’s tracking system to monitor the progress of their shipment.
6. International Shipments & Customs
For international shipments, orders may be subject to customs clearance, import duties, taxes, fees, or other charges imposed by the destination country.
Unless otherwise agreed in writing, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or its authorities.
Customs processing times vary by country and are outside BoxNovo’s control.
Customs delays do not count as production delays and may extend the estimated delivery timeframe.
7. Shipping Delays
BoxNovo makes reasonable efforts to meet the estimated production and shipping timelines provided to customers.
However, delivery dates may be affected by circumstances beyond our reasonable control, including carrier delays, weather, customs, transportation disruptions, technical issues, and other unforeseen circumstances.
If a significant delay occurs, we will make reasonable efforts to communicate relevant information and work with the customer toward an appropriate solution.
If a production delay is directly caused by a technical or manufacturing issue on the part of BoxNovo, we will review the circumstances and work with the customer to determine an appropriate resolution.
8. Damaged Shipments
We take care in preparing and packaging orders for shipment. However, damage may occasionally occur during transportation.
If your order arrives visibly damaged, please:
Photograph the exterior of the shipping package before opening it, if possible.
Photograph the damaged packaging and products.
Keep the original shipping materials.
Contact BoxNovo as soon as possible.
Provide your order number and photographs when reporting the issue.
For damaged or defective products, please contact us at:
sales@boxnovo.com
Claims for faulty or defective orders should generally be submitted within 3 business days of delivery, consistent with our Return and Refund Policy.
We will review the circumstances and determine the appropriate resolution.
9. Lost or Missing Shipments
If tracking information indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.
We may work with the applicable shipping carrier to investigate the shipment.
Customers should also check with:
Household members
Building management or reception
Neighbors
Mailrooms
Other locations where the carrier may have left the shipment
The outcome of a lost or missing shipment investigation may depend on the carrier’s records, delivery confirmation, insurance coverage, and the circumstances of the shipment.
10. Returned or Undeliverable Shipments
A shipment may be returned to BoxNovo or the applicable shipping facility if it cannot be delivered due to circumstances such as:
Incorrect address
Incomplete address
Recipient unavailable
Refusal of delivery
Failure to collect the shipment
Customs issues
Unpaid applicable duties or charges
Additional shipping or handling charges may apply if a shipment needs to be reshipped.
BoxNovo may contact the customer before arranging a replacement shipment.
11. Changes to Orders After Approval
Because BoxNovo produces custom packaging, changes requested after artwork approval may affect production and delivery timelines.
If changes are requested after an order has entered production, we may be unable to accommodate them.
Any additional production, material, design, or shipping costs resulting from an approved change may be charged to the customer.
Please refer to our Terms & Conditions for additional information regarding order cancellations and changes.
12. Production & Shipping Timeline Example
For general guidance, a typical order may follow this process:
Day 1
Final artwork and order information approved.
Days 1–8
Printing, manufacturing, finishing, and quality preparation.
Days 9–13
Shipping and carrier transit.
Estimated total: approximately 10–13 business days.
This example is provided for general guidance only. Actual production and delivery times may vary.
13. Business Days
Unless otherwise stated, business days generally exclude weekends and applicable public holidays.
Production and delivery estimates may therefore extend during periods involving weekends, holidays, or carrier closures.
14. Contact Us
If you have questions about your shipment, delivery timeline, tracking information, or a shipping-related issue, please contact us.
BoxNovo
Email: sales@boxnovo.com
Website: www.boxnovo.com
When contacting us about an existing shipment, please include your order number and relevant delivery information so our team can assist you more efficiently.
15. Policy Updates
BoxNovo reserves the right to update or modify this Shipping Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
By placing an order with BoxNovo, you acknowledge and agree to the shipping terms applicable to your order.