Privacy Policy

At BoxNovo, we respect your privacy and are committed to being transparent about how we collect, use, and protect information. This Privacy Policy explains how BoxNovo may handle information when you visit boxnovo, request a quote, submit a project, place an order, or communicate with us.

1. Information We Collect

Depending on how you interact with BoxNovo, we may collect information you voluntarily provide, such as:

Name and company/business name
Email address and phone number
Billing and shipping information
Quote and order information
Packaging specifications and product requirements
Quantity and design requirements
Artwork, logos, images, or other project files
Customer-service communications
Other information you choose to provide

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser and device type, operating system, pages visited, referring pages, visit date and time, navigation activity, and other information needed for website operation, security, troubleshooting, or analytics.

2. How We Use Information

BoxNovo may use personal information to:

Respond to quote and contact requests
Understand packaging and project requirements
Provide products and services
Process and manage orders
Communicate about quotes, products, production, and shipping
Provide customer support
Process payments through applicable third-party payment processors
Coordinate production, fulfillment, and delivery
Maintain and improve our website and services
Detect fraud, abuse, or security issues
Comply with applicable laws and legal obligations
Send transactional communications and, where permitted, promotional communications

3. Design Files and Project Information

If you submit artwork, logos, packaging designs, dimensions, specifications, images, or other project information, BoxNovo may use that information to review your requirements, prepare quotes, communicate with you, fulfill your project, and coordinate production.

Submitting such material does not by itself mean that BoxNovo claims ownership of your artwork or intellectual property.

4. Cookies and Similar Technologies

BoxNovo may use cookies and similar technologies for purposes such as:

Website functionality and security
Remembering preferences
Session management
Analytics and website performance
Understanding website usage
Marketing or advertising where applicable

You may manage cookies through available website controls or your browser settings. Disabling certain cookies may affect website functionality.

BoxNovo does not identify specific cookie names, providers, or expiration periods in this Policy unless those details have been confirmed.

5. Payments, Shipping, and Service Providers

Where payment functionality is available, payments may be processed by third-party payment processors. BoxNovo does not claim to store complete payment-card numbers or other sensitive payment credentials unless specifically confirmed.

To fulfill orders, BoxNovo may share information reasonably necessary with providers involved in production, fulfillment, logistics, shipping, delivery, website hosting, technology, email, security, customer support, analytics, or other business services.

These providers may process information on behalf of BoxNovo according to their applicable policies and legal requirements.

6. How We Share Information

BoxNovo may disclose personal information when reasonably necessary to provide services, process orders, coordinate fulfillment, operate our website, provide customer support, maintain security, prevent fraud, or work with service providers.

We may also disclose information when required by law or when reasonably necessary to protect BoxNovo, our customers, other individuals, property, or legal rights.

A disclosure to a service provider does not automatically mean that BoxNovo sells personal information. Whether information is legally considered “sold” or “shared” depends on applicable law and the actual circumstances.

7. Data Retention and Security

BoxNovo retains personal information for as long as reasonably necessary for legitimate business purposes, including providing services, completing transactions, customer support, maintaining records, accounting, security, fraud prevention, dispute resolution, and complying with legal obligations.

BoxNovo uses reasonable safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Children’s Privacy

The BoxNovo website is intended for a general and business audience and is not directed toward children. BoxNovo does not knowingly seek to collect children’s personal information where prohibited by applicable law.

9. California and Other U.S. Privacy Rights

Certain U.S. state privacy laws may provide eligible residents with rights concerning their personal information. Depending on the applicable law and whether BoxNovo is subject to its requirements, these rights may include access, deletion, correction, data portability, and opting out of certain sales, sharing, targeted advertising, or other processing activities.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), where applicable, including rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment for exercising applicable privacy rights.

These rights depend on applicable law, statutory thresholds, exemptions, and the individual’s circumstances. BoxNovo does not automatically represent that every U.S. privacy law or every CCPA requirement applies to the company.

10. Privacy Requests

For privacy questions or applicable privacy requests, contact:

Email: sales@boxnovo.com

You may contact us regarding access, deletion, correction, privacy questions, or concerns about personal information. BoxNovo may need to verify your identity before completing certain requests.

Please do not send unnecessary sensitive information or payment credentials through ordinary email.

11. Third-Party Links

Our website may contain links to third-party websites. BoxNovo does not control their privacy practices, security, or content. Please review the privacy policy of any third-party website you visit.

12. International Visitors

BoxNovo is based in the United States. Information provided by visitors outside the United States may be processed in the United States or other locations where BoxNovo or its service providers operate, subject to applicable law.

13. Changes to This Privacy Policy

BoxNovo may update this Privacy Policy from time to time to reflect changes in our website, services, information practices, or legal requirements. Updated versions will be posted on this page, and the Last Updated date will be changed when appropriate.

14. Contact BoxNovo

BoxNovo

7608 NW 51st Place Coral Springs, FL 33067, USA

Phone: +1 (786) 887-0870
Email: sales@boxnovo.com

For privacy questions or applicable privacy requests, please contact us at sales@boxnovo.com.